Overseas Service Desk
One interface for overseas requests, communication, escalation, coordination and reporting.
LUNAR MARE · GLOBAL GROWTH & EXECUTION
Build the Service Operations Behind Your International Growth.
Lunar Mare helps growing Chinese companies build and operate the service layer behind their international business—from customer support and partner coordination to warranty, SLA and ongoing service operations.
THE OPERATING GAP
Overseas customers are growing faster than the service operation behind them.
Product exporters face warranty, returns, repair and partner-coordination issues. Service exporters face onboarding, SLA, delivery and escalation issues. When these activities are still managed informally from China, Lunar Mare creates one accountable operating layer.
OUR SERVICES
Overseas Service Operations
Start with one immediate customer-service problem, then build the operating capability as international activity grows.
Market Service Launch Pack
Establish the customer-service model, workflows, SLA and partners needed for a new market.
Warranty & RMA Operations
Coordinate warranty cases, returns, repair, replacement, spare parts and customer updates.
International Client Operations
Manage onboarding, delivery governance, SLA, reviews and escalation for overseas service clients.
Local Partner Sourcing & Qualification
Identify the repair, logistics, implementation or specialist capability a real project requires.
Service Partner Assurance
Evaluate and govern existing providers through clear requirements, reviews and scorecards.
Overseas Service Control Tower
Run ongoing coordination, escalation, reporting and governance across markets and partners.
HOW IT WORKS
Start with a real customer problem. Build only what the operation needs.
Diagnose
Map the customer lifecycle, commitments, existing capability and operating gaps.
Design
Define ownership, workflows, SLA, escalation, partners and reporting.
Coordinate
Manage handoffs across overseas customers, China teams and service partners.
Improve
Use service data, reviews and issue trends to strengthen delivery over time.
WHO WE WORK WITH
Growing Chinese exporters with real overseas customers.
The strongest fit is a company whose international sales are growing faster than its customer and service operations.
Growing Cross-Border Brands
Brands expanding through Amazon, Shopify, independent websites, marketplaces or overseas distribution.
Technical & High-Value Product Exporters
Products where warranty, repair, installation, spare parts or technical support matter after the sale.
Growth-Stage Manufacturers
Export-oriented manufacturers entering new markets before building a complete local service organisation.
International Service Exporters
Technology, AI, digital, design, engineering and professional-service companies serving overseas clients.
WHERE WE HELP
The service layer around the international customer relationship.
- 01Launch overseas service operations
- 02Run an overseas service desk
- 03Manage warranty and RMA
- 04Build and manage local partners
- 05Operate international client service
- 06Govern SLA and escalation
- 07Run a multi-market Service Control Tower
WHY LUNAR MARE
Designed by operators, for accountable execution.
Operator Mindset
We design for execution, ownership and operating rhythm—not reports alone.
SLA & Governance Discipline
We structure service levels, escalation paths, partner performance and management reporting.
China-to-Global Operating Bridge
We understand the operating reality of Chinese headquarters and the service expectations of international customers.
Vendor-Neutral Model
We use existing teams and providers first, adding qualified capability only where a real gap exists.
Technology + Service Experience
Our background combines enterprise technology, customer operations, vendor governance and international service delivery.
ABOUT LUNAR MARE
Operational ownership across borders, teams and partners.
Lunar Mare aligns overseas customer expectations with China-based delivery teams and local partners through one accountable operating model.
Founder Kobe Wang and the Lunar Mare team combine more than two decades of operating experience with specialist capability selected around each engagement—bringing together customer operations, service delivery, partner governance, technology and cross-border execution.
ABOUT LUNAR MARE